The focal point of our Inclusive Futures campaign is bringing together respected people leaders to learn from top performing HA’s and brands outside the sector.
Attendees will look to benefit from thought leadership and research, cross-sector learning, inspiring case studies and workshops. They can also understand how they can attract, manage and nurture talent from underrepresented groups and embed inclusion and diversity within their organisation.
Launched in 2018. A sell-out conference and a huge success, highlighting the demand for a platform exclusively focussed on helping customer service leads optimise people, processes and tech to develop and implement best practice strategies that deliver customer service excellence.
Customer Experience is a new conference from Inside Housing. Exclusively focusing on the housing sector, it will bring together the three main determinants of an excellent customer journey - people, processes and technology.
Set in an environment that will foster informed debate and discussion - thought leaders, sector experts and trailblazing organisations will guide housing organisations on how to successfully re-imagine their customer offer.